Can I update/modify my card details?

Can I update/modify my card details?

This depends on what you're trying to update/modify. If it's the registered address or email, then yes it is possible. However, name modification would not be possible. Especially for generic gift cards. Generic gift cards are cards that have the following name registered to them:
  • THANK YOU MERCI
  • VALUED CARDHOLDER
Or any variations of the above. Any name change request for these types of cards will not be legally possible. 

The only situation where a name change may be considered is if the card is registered to your personal name, such as John Doe. That said, you will still need to forward your request to the company/organization that originally issued you the card as they will need to make such a request on your behalf. The only profile changes/modifications that we are able to entertain are for:
  • Addresses
  • Registered email

    • Recent Articles

    • What is PIN and how does it work?

      Your PIN (Personal Identification Number) plays a key role in helping keep your prepaid card secure. Whether you're withdrawing cash from an ATM or making a purchase at a store, your PIN helps verify that you are the authorized cardholder. Note all ...

    • I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)

      Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...

    • Mobile Wallet - Services Terms of Use

      These Terms of Use for Mobile Payment Services (the “Terms”) apply when you choose to add a prepaid card issued by Peoples Trust Company (“Card”) to an eligible mobile payment wallet (each, a “Wallet”). In these Terms, “you” and “your” refer to the ...

    • Our Privacy Policy

      Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...

    • Fraud FAQ

      Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...