Can I update/modify my card details?
This depends on what you're trying to update/modify. If it's the registered address or email, then yes it is possible. However, name modification would not be possible. Especially for generic gift cards. Generic gift cards are cards that have the following name registered to them:
- THANK YOU MERCI
- VALUED CARDHOLDER
Or any variations of the above. Any name change request for these types of cards will not be legally possible.
The only situation where a name change may be considered is if the card is registered to your personal name, such as John Doe. That said, you will still need to forward your request to the company/organization that originally issued you the card as they will need to make such a request on your behalf. The only profile changes/modifications that we are able to entertain are for:
- Registered email
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process. If a card is lost or stolen ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
How do I activate my card?
Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what ...
Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it. Why? Once a virtual card is lost, it cannot be replaced and the organization that provided you the card will need to provide the ...