Can I request for a physical card while I have a virtual card?
If your program qualifies for a physical card you will be notified by the company that has issued you the card.If you have additional questions regarding the usage of your visual card please contact email@example.com or you can call the support phone number provided on the right hand side of your virtual card redemption page.
Where is the physical version of my virtual card?
Virtual cards generally do not come with a physical card. Your issuer will specify if this option is available for you.
Help! I can't redeem my virtual card.
Question: I am unable to redeem my virtual card. I receive an error message: “The information that you have entered is incorrect”. Answer: When filling out the online form to redeem your virtual card, please follow these important guidelines: First ...
How do I redeem a virtual card?
You will receive a link to redeem your virtual prepaid card via email. From there you will be redirected to our webform to fill out your information. Please fill in the form as requested. After submitting the form, you will reach the terms and ...
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
How can I edit the personal information related to my virtual card on my card portal?
You can only edit your address and contact information on your cardholder profile by logging into payaccount.io/login Regretfully, we are unable to make cardholder name changes to the Virtual card.